Return & Refund Policy

Thanks for shopping at ​www.outthedoor.co.uk

If you are not entirely satisfied with your purchase, we're here to help.

Returns - We only accept returns or exchanges if the item you have purchased is defective. If you receive a defective item, please contact us at mailoutthedoor@gmail.com with details of the defected product.

Refunds - When we receive your defective item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. In some cases we will accept photographic evidence, the outcome of each individual case will be down to our discretion. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. 

Cancellation Policy - Any order may be cancelled / returned for a full refund within 24 hours of purchase. You may still cancel your purchased item within 48 hours of purchase however a 20% admin fee will be taken from the refund value. If 48 hours have passed since purchase then an item may not be cancelled. If you wish to cancel an order then contact mailoutthedoor@gmail.com

Any other methods of cancellation will not be dealt with.

Contact Us - If you have any questions on how to return your item to us, contact us.